Privacy Policy

Effective Date: [Insert Date]

Knotty Looms (“Company,” “we,” “us,” or “our”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you interact with our website https://knottylooms.com (“Website”).

This Policy is in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

1. Scope and Applicability

This Privacy Policy applies to all individuals who visit or use our Website, purchase our products, sign up for services, or otherwise interact with us digitally.

2. Information We Collect

We may collect the following categories of personal data:

Basic Information: Name, email address, phone number, shipping/billing address
Transaction Data: Payment details (processed securely via third-party gateways)
Technical Data: IP address, device ID, browser type, time zone, location, usage patterns
Marketing Data: Preferences for communications and promotional responses
Cookies & Tracking Technologies: Session cookies, analytics cookies, performance cookies

3. Purpose of Data Collection

We process your data for the following purposes:

To fulfill orders and deliver products
To manage customer support and respond to queries
To send order confirmations and updates
To improve our website and services
To personalize product recommendations and experiences
To analyze traffic and user behavior
To send marketing messages and offers (with your consent)
To detect, investigate, and prevent fraud

4. Legal Basis for Processing

We process your data based on:

Your consent
Fulfillment of a contractual obligation (e.g. fulfilling orders)
Compliance with legal obligations
Our legitimate interests in improving services and customer experience

5. Cookies & Tracking Technologies

We use cookies to:

Maintain secure sessions
Understand website usage
Personalize your experience
You can disable cookies in your browser settings. However, certain features may become unavailable.

6. How We Share Your Data

We may share your data with:

Trusted service providers (e.g., shipping partners, payment gateways, IT tools)
Legal authorities when required by law
Business partners in the event of a merger or acquisition
We do not sell or rent your personal data.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy or as legally required. Once the data is no longer needed, it is securely deleted or anonymized.

8. Your Rights

Under applicable Indian law, you have the right to:

Access your personal data
Correct or update inaccuracies
Request deletion of your data
Withdraw consent at any time
Lodge a complaint with our Grievance Officer
To exercise your rights, please contact us at [Insert Email Address].

9. Children’s Privacy

We do not knowingly collect personal data from individuals under 18 years of age. If we learn that such data has been collected without verified parental consent, we will delete it promptly.

10. Data Security

SSL encryption
Firewalls & threat detection
Access control & secure storage
Employee data handling protocols

11. Data Transfers

Your personal data may be processed outside India (e.g., by global service providers). In such cases, we ensure that appropriate legal and technical safeguards are in place.

12. Grievance Redressal & Contact

If you have any questions, concerns, or complaints regarding your data or this Policy, please contact our Grievance Officer:

Grievance Officer: Sunira Ghosh

Email: dloombox@gmail.com

Phone: +91 99724 22251

We aim to resolve grievances within 15 business days.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Please review this Policy periodically.

14. Language

This Privacy Policy is published in English. Translations may be made available upon request or in accordance with regulatory guidelines.